Return Request For Online Orders

Yes, you can!

For online purchases: You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date for Singapore & Malaysia* orders. We accept returns for items that are unworn, unwashed and unused, so long as their tags are unaltered and intact and the integrity of the packaging is unharmed. You will be issued a refund which may take up to 14 business days to process. Delivery fees, if any, will not be refunded.

For international online purchases: You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date. Delivery of the returned items will be not be bared by us. Once we have received your item, we will then notify you via email and process the refund. Delivery fees, if any, will not be refunded.

For in store purchases: Purchases made in The Wallet Shop stores cannot be returned. However, you can easily exchange your item(s) at our stores.

*Purchase of sale items (luggage, travel accessories, and bags) are final and cannot be returned or exchanged.

First, fill in the return request form here. 

Once the form is filled, please proceed with a return via any of these 2 methods:

1) Drop it off at one of our stores: It's free!

Drop your parcel off at the cashier at any of our stores within 14 calendar days of the delivery date for local Singapore orders.
You will receive your refund within 21 business days* after dropping off your parcel at our store.

To view the our different store locations, click here.

2) Mail it back to us:

1. Pack the item(s)
2. For SG Customers: Send your parcel using a traceable** mode of delivery to: 9 Tai Seng Link, Lee King Hwa Building, Singapore 534053
   For MY Customers: Send your parcel using a traceable** mode of delivery to: A-03-25 , Emhub, Persiaran Surian, Seksyen 3, Taman Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor
3. Your return will be processed within 14 working days from the day we receive your parcel.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

The return request form can be found below this FAQ section. All return requests will be processed via the return request forms. This is part of the return policy, enforced on 25th May 2022. Hence, please fill in the return request form before proceeding to return your order. 

Returns will be processed within 21 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!

Your refunds will be debited back to the credit cards that was used to purchase your items.

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!